Question 1

What ages do you serve?

Accepted Answer

Hermitage BEST Kids is designed for elementary-aged children in pre-k through 5th grade in the elementary schools we serve. Our after-school and summer camp programs support kids as they grow, helping them build confidence, independence, and strong friendships in a warm, welcoming environment.

Question 2

What does a typical day look like?

Accepted Answer

Each day follows a familiar, comforting rhythm—because kids thrive when they know what to expect.
Our days include time for:
 • Creative play and exploration
 • Movement and group activities
 • Social connection and friendship-building
 • Calm moments to reset and unwind
Every day feels a little different, but always safe, engaging, and intentional.

Question 3

How quickly can I get started in the program after completing my registration?

Accepted Answer

We prefer students begin their journey with our after school program on a Monday (or the start of a week), but we can work with our families to start any day of the week if the need is urgent.

Question 4

When & How to I pick up my child in the evenings?

Accepted Answer

Pickup for Pre-K students is by 5 pm (except Stanford Montessori preschoolers, who have a dismassal time of 3pm and a 6pm pick up time) and for Elementary School students is by 6pm.

A late fee of $10 will be charged for each 15 minutes that you are late past 5:05pm for Pre-K students and 6:05pm for Elementary students.

Afternoon pickup is around the back of the building. Please drive between Sky Lounge and Lone Wolf and around the back of the building to our Best Kids classroom door (painted a bright turquoise color). Pull up to the door, call the number out back when you arrive, and we will bring your child out to your car for you.

Question 5

What type of Memberships do you offer?

Accepted Answer

We offer easy, all-inclusive membership options with affordable installments designed to fit busy family life. Each option includes reliable after-school pick-up for school days, with flexible coverage depending on your family’s needs.

Here’s a simple breakdown to help you choose the best fit:
🌟 42-Week Membership (No Camp Days)
This option includes:
 • After-school pick-up for all days school is in session
 • Daily after-school care during the school year
This option does not include:
 • Full-day care on school closure days (such as fall break, spring break, MLK Day, etc.)
 • Summer camp
Best for families who only need after-school care during the regular school year.

🌟 52-Week Membership (No Camp Days)
This option includes:
 • After-school pick-up for all days school is in session
 • 10 weeks of summer camp
This option does not include:
 • Full-day care on school closure days during the school year (such as fall break, spring break, MLK Day, etc.)
Best for families who want after-school care during the year plus summer camp, but do not need care on school closure days.

🌟 42-Week Membership (With All Camp Days)
This option includes:
 • After-school pick-up for all days school is in session
 • Full-day care on all school closure days, including fall break, spring break, MLK Day, and similar days
This option does not include:
 • Summer camp
Best for families who want coverage during the school year and school breaks, but not summer.

🌟 52-Week Membership (With All Camp Days)
This is our most inclusive option and includes:
 • After-school pick-up for all days school is in session
 • 10 weeks of summer camp
 • Full-day care on all school closure days, including fall break, spring break, MLK Day, and more
Best for families who want complete, year-round coverage with the most ease and flexibility.

Question 6

What if I need to cancel my membership?

Accepted Answer

Memberships may be canceled at any time with a 7-day notice via the Best Kids Cancellation Form (found in your parent portal or click the button below) and a termination fee (if applicable).

Fees for your last week are due regardless of attendance.  If you decide to renew your membership in the future, after termination (we hope so!), you will have to pay the join fee again.

Question 7

How do you support children socially and emotionally?

Accepted Answer

Connection comes first here. Our team takes the time to truly know each child—by name, personality, and strengths.
We gently guide kids in:
 • Building friendships
 • Expressing emotions
 • Practicing kindness and teamwork
 • Gaining independence at their own pace
This is a place where kids feel seen, supported, and encouraged to be themselves.

Question 8

What makes Hermitage BEST Kids different?

Accepted Answer

It’s not just what we do—it’s how your child feels every day they’re here.
Families tell us their kids feel excited to show up, confident in who they are, and comfortable being part of our community. Parents love the peace of mind that comes with knowing their child is happy, safe, and cared for—without added stress.

Question 9

What about communication with families?

Accepted Answer

We believe communication should feel clear, supportive, and simple.
Families receive regular updates, reminders, and important information so you always know what’s happening—without feeling overwhelmed. Our goal is to make participation feel easy, not complicated.

Question 10

How do I know if this is the right fit for my child?

Accepted Answer

The best way to know is to see the magic for yourself.
A tour gives you the chance to experience our space, meet our team, and picture your child here. We want families to feel confident and excited—not pressured—when making this decision.